Thursday, August 15, 2019

Maternity Leave Essay

Maternity leave benefits is found under the Article 133 of the Labor Code and Section 14-A of â€Å"Social Security Act of 1997†³ (Republic Act No. 8282). Checklist for Availment of Maternity Benefits under Social Security Act The pregnant woman employee must have paid at least three monthly contributions within the 12-month period immediately preceding the semester of her childbirth or miscarriage. She has given the required notification of her pregnancy through her employer if employed, or to the SSS if separated, voluntary or self-employed member. Maternity Leave Under Article 133(a) of the Labor Code, â€Å"Every employer shall grant to any pregnant woman employees who has rendered an aggregate service of at least six months for the last twelve months, maternity leave of at least two weeks prior to the expected date of delivery and another four weeks after normal delivery or abortion, with full pay based on her regular or average weekly wages.† From the above provision, a qualified pregnant woman employee shall be entitled maternity leave of at least two weeks prior to expected date of delivery and another four weeks after normal delivery or abortion. That’s a total of six weeks maternity leave. (Note: Article 133, particularly provisions pertaining to benefits and procedure for availment, must give way to Social Security Act.) Leave extension Maternity leave may be extended on account of illness arising out of the pregnancy, delivery, abortion or miscarriage, which renders the woman unfit for work. Extended maternity leave is without pay, but may be charged against any unused leave credits. Maternity Benefits under SSS Law A pregnant woman member of SSS who has paid at least three monthly contributions in the twelve-month period immediately preceding the semester of her childbirth or miscarriage shall be paid a daily maternity benefit. Amount SSS maternity benefit shall be equivalent to 100% of the pregnant employee’s average daily salary credit for 60 days, or 78 days in case of caesarian delivery. Time of payment The full payment of maternity benefits shall be advanced by the employer within 30 days from the filing of the maternity leave application. Who makes the payment The SSS shoulders the payment of maternity benefits. But the procedure is that the payment is to be initially advanced by the employer, subject to immediate reimbursement by SSS. Checklist for Availment The pregnant woman employee must have paid at least three monthly contributions within the 12-month period immediately preceding the semester of her childbirth or miscarriage. She has given the required notification of her pregnancy through her employer if employed, or to the SSS if separated, voluntary or self-employed member. â€Å"3-monthly Contribution† Illustration To avail of maternity benefits, the woman employee must have paid at least three monthly contributions within the 12-month period immediately preceding the semester of her childbirth or miscarriage. A semester refers to two consecutive quarters ending in the quarter of contingency; A quarter refers to three consecutive months ending March, June, September or December. To illustrate, assume that the projected date of delivery is March 2010. The semester of childbirth would be from October 2009 to March 2010. This is called the semester of contingency. Count 12 months backwards starting from the month immediately before the semester of contingency, which is September 2009. Hence, the 12-month period immediately preceding the semester of childbirth or miscarriage is from October 2008 to September 2009. To avail of the benefits, the employee must have paid at least 3 monthly contributions during this period. Note that this requirement supersedes Article 133, which requires that the woman employees must have rendered an aggregate service of at least six months for the last twelve months. Valid marriage not required Unlike in paternity leave where valid marriage is a requisite for availment, the existence of a valid marriage is not required to avail of maternity leave benefits. Limitation on Availment Entitlement to maternity leave under the Labor Code and maternity benefits under the SSS Law applies only for the first four delivery. Bar to recovery of sickness benefits. That payment of daily maternity benefits is a bar to the recovery of SSS sickness benefits for the same period for which daily maternity benefits have been received. Effect of Failure of Employer to Remit Contribution. If the employer fails to remit the required contributions, or to notify SSS of the time of the pregnancy, the employer shall pay to the SSS damages equivalent to the benefits which said employee member would otherwise have been entitled to. Tax Treatment of Meternity Benefit Maternity benefits advanced by employer to employee are excluded from gross income and thus exempt from withholding tax. Under the National Internal Revenue Code (NIRC), all â€Å"benefits received from or enjoyed under the Social Security System in accordance with the provisions of Republic Act No. 8282†³ shall not be included in gross income and shall be exempt from taxation. (Section 32 [B][6][e], NIRC) What You Should Know About Maternity Leave Benefits in the Philippines? Maternity Leave Benefit in the Philippines varies depending on your employment. This article only covers employees from the private sector . According to Book III Title III Chapter 1 of the Philippine Labor Code [Presidential Decree No. 422, as Amended]: ART. 133. Maternity leave benefits. – (a) Every employer shall grant to any pregnant woman employee who has rendered an aggregate service of at least six (6) months for the last twelve (12) months, maternity leave of at least two (2) weeks prior to the expected date of delivery and another four (4) weeks after normal delivery or abortion with full pay based on her regular or average weekly wages. The employer may require from any woman employee applying for maternity leave the production of a medical certificate stating that delivery will probably take place within two weeks. (b) The maternity leave shall be extended without pay on account of illness medically certified to arise out of the pregnancy, delivery, abortion or miscarriage, which renders the woman unfit for work, unless she has earned unused leave credits from which such extended leave may be charged. (c) The maternity leave provided in this Article shall be paid by the employer only for the first four (4) deliveries by a woman employee after the effectivity of this Code. Furthermore, Republic Act No. 7322 AN ACT INCREASING MATERNITY BENEFITS IN FAVOR OF WOMEN WORKERS IN THE PRIVATE SECTOR, AMENDING FOR THE PURPOSE SECTION 14-A OF REPUBLIC ACT NO. 1161, AS AMENDED, AND FOR OTHER PURPOSES states: SECTION 1. Section 14-A of Republic Act No. 1161, as amended, is further amended to read as follows: SEC. 14-A. Maternity Leave Benefit. – A covered female employee who has paid at least three monthly maternity contributions in the twelve-month period preceding the semester of her childbirth, abortion or miscarriage and who is currently employed shall be paid a daily maternity benefit equivalent to one hundred percent (100%) of her present basic salary, allowances and other benefits or the cash equivalent of such benefits for sixty (60) days subject to the following conditions: (a) That the employee shall have notified her employer of her pregnancy and the probable date of her childbirth which notice shall be transmitted to the SSS in accordance with th e rules and regulations it may provide; (b) That the payment shall be advanced by the employer in two equal installments within thirty (30) days from the filing of the maternity leave application: (c) That in case of caesarean delivery, the employee shall be paid the daily maternity benefit for seventy-eight (78) days; (d) That payment of daily maternity benefits shall be a bar to the recovery of sickness benefits provided by this Act for the same compensable period of sixty (60) days for the same childbirth, abortion, or miscarriage; (e) That the maternity benefits provided under this Section shall be paid only for the first four deliveries after March 13, 1973; (f) That the SSS shall immediately reimburse the employer of one hundred percent (100%) of the amount of maternity benefits advanced to the employee by the employer upon receipt of satisfactory proof of such payment and legality thereof; and (g) That if an employee should give birth or suffer abortion or miscarriage without the required contributions having been remitted for her by her employer to the SSS, or without the latter having been previously notified by the employer of the time of the pregnancy, the employer shall pay to the SSS damages equivalent to the benefits which said employee would otherwise have been entitled to, and the SSS shall in turn pay such amount to the employee concerned.† SEC. 2. Nothing in this Act shall be construed as to diminish existing maternity benefits under present laws and collective bargaining agreements. SEC. 3. All laws, executive orders, prodamations,.presidential decrees, rules and regulations, and other issuances, or parts hereof, inconsistent with the provisions of this Act are hereby repealed or modified accordingly. SEC. 4. This Act shall take effect fifteen (15) days after its publication in the Official Gazette or in at least two (2) national newspapers of general circulation, whichever comes earlier. In short, you are entitled to a 60 days maternity leave (78 if you had a caesarean delivery) provided that: 1. you have notified your employer of your pregnancy including your estimated delivery date; 2. you are an active SSS member and employee at the time of your delivery; 3. you have paid a minimum of three month contribution to SSS within the 12-month period prior to your delivery (miscarriage); and 4. this is your first, second, third or fourth pregnancy (and/or miscarriage) So remember, Once you’ve confirmed your pregnancy (usually once you’ve got your first ultrasound), make sure to file the necessary papers to notify your company. This is around 6-8 weeks of pregnancy. It’s very important that you file early so you can avail of your benefits should anything happen to you like miscarriage or other complication that would require you to take an early leave. File your maternity leave early. Your company is mandated by law to give you your maternity benefit within 30 days of filling. They usually release advance payment before your leave if you file it on time. Otherwise, you might have to after giving birth. Company may have other policies about maternity benefits, so make sure to review your contract and talk to your company’s HR personnel so know what you’re entitled to. Also once you’ve given birth, don’t forget to submit all the necessary documents to your HR so they can submit them to SSS for reimbursement. You would need to submit following: SSS Form MAT-1 and MAT-2, your child’s birth certificate, your SSS ID, obstetrical history and operating record for caesarean delivery. The SSS forms are available in your HR department or you can get a copy at sss.gov.ph. The full list of requirements is also available in the site. When I posted about maternity leave benefits in my old blog, a lot of people ask why some of them got less than their 60-day salary. The maternity benefit you are entitled as an SSS member is 100% of your average daily salary credit multiplied by 60 (78) days. The details of the computation can be found here. You’ll also see there that the maximum salary credit per day is around Php 500 so at most, you’ll be able to receive around Php 30,000 for normal delivery and Php 39,000 for caesarean delivery. Self-employeed SSS members and also voluntary SSS members are also entitled to this same SSS Maternity Benefits as long as they meet the requirements mentioned above. The only difference is they do the filing and notification directly to SSS. I work in the government sector. Am I entitled to maternity leave? Every pregnant employee is entitled to maternity leave but the conditions change depending on several factors. If you are a government employee, you are allowed to take a maternity leave of 60 calendar days with pay, whether you deliver via normal or cesarean delivery. You are also entitled to maternity benefits in full if you have been working for your government office or agency for at least two years. If you have rendered service for more than a year but less than two years, you will receive maternity benefits in proportion to your length of service. (And half-pay if you have been working there for less than one year.) Maternity leave covers both childbirth and miscarriage. The law provides minimum requirements that you can expect from your employer. Talk to your human resources manager or administrative officer to find out if your employer provides greater maternity benefits than the required minimum. Read your employment contract or collective bargaining agreement carefully and see what it says about your employer’s policy on maternity leaves and benefits. I work for a private company. What maternity benefits am I entitled to? A private sector employee is entitled to take a leave with full pay for 60 calendar days (for normal delivery) or 78 calendar days (for cesarean delivery) as long as certain conditions are met: * You are an SSS member employed at the time of delivery or miscarriage. * You have previously notified your employer about your pregnancy and due date. * You have paid at least three monthly contributions to the SSS within the 12-month period preceding your semester of childbirth or miscarriage. * Understand that you can claim maternity benefits only for your first four deliveries, including miscarriages. What do you mean by semester of childbirth? This is the six-month period prior to your giving birth. For example, if you expect to give birth in June 2012, your semester of childbirth is the period from January 2012 to June 2012. What about the three monthly contributions preceding the semester of childbirth? SSS requires that in the 12 months preceding your semester of childbirth (if you’re due in June 2012, then the period is January to December 2011), you should have paid at least 3 monthly contributions. This 12-month period is important because they will determine how much maternity pay to give you based on your monthly salary during this 12-month period. SSS has a formula for computing your maternity benefit using your six highest monthly credits. What do I have to submit to my employer? Make sure that you: * Give your employer a notice of your pregnancy and due date by submitting SSS Form MAT-1(Maternity Notification Form) at least 60 days from the time you know about your pregnancy and proof of pregnancy, such as laboratory test results, ultrasound report and a medical certificate from your doctor. Your employer will then submit these documents to the SSS. * Maternity leave covers both childbirth and miscarriage. The law provides the minimum requirements that you can expect from your employer. Some companies give more than the minimum requirements. Talk to your human resources manager or administrative officer so you’ll know what your company offers. It would be good to read your employment contract or collective bargaining agreement and learn more about your employer’s policy on maternity leaves and benefits. Your company’s maternity policy may be better than the legal minimum. Thus your entitlements could be different from those of your colleagues or friends working for other companies. Find out exactly what your entitlements are by contacting: * your human resources or personnel manager * your labor union representative * the Department of Labor and Employment (DOLE) Regional Office in your place of work Before taking maternity leave File your maternity leave application a few weeks before the start of your leave. You will want to give your employer enough time to make arrangements and ensure that the company is not affected by your absence. The common practice is to go on leave two weeks before your due date so you can have enough time to prepare for the birth of your child. How do I claim my SSS maternity benefits? You may claim your SSS maternity benefits directly from your employer in full within 30 calendar days from the filing of your maternity leave application. Your employer is required to pay the amount of the claim in advance, subject to reimbursement by the SSS. You also need to submit other documents such as: * SSS Form MAT-1 and MAT-2 * your child’s birth certificate * operating room records for cesarean delivery * obstetrical history in cases of miscarriage or abortion * your SSS I.D.

Wednesday, August 14, 2019

Globalization in the Music industry Essay

The music industry has been around for over two centuries (PBS). Its volatility can be measured by its ability to shift and change according to its time period, the technologies that arise through the ages and the public’s shift in musical taste. The music industry is comprised of many different components, organizations and individuals that operate within it. Some of these components include the artists who compose the music themselves, the producers that engineer the sounds created by the artists, the companies that handle distribution and promotion of the recorded music, the broadcasters of the music such as radio stations, and professionals who assist the artists to further and better their livelihoods, such as lawyers and managers. All of these components work in cohesion to compose what is the larger industry of music. In order to fully understand how the music industry has survived and changed in the face of obstacles, one must look at its short history. The music industry only really started to emerge in the 19th century when sheet music began to be printed and distributed. People did not listen to recorded music until 1877 when Thomas Edison invented the original phonograph, so instead they would buy sheet music and play the music for themselves. Over the next century technologies were invented that streamlined the recording and listening of music such as creation of records, jukeboxes and the household radio. Mass production techniques were invented at the turn of the century that allowed music listening to become a regular past time, which propelled the profits of the music industry. Household music listening soon became adopted worldwide and thus shaped the industry that we know today. Globalization has both benefited and plagued the modern music industry. It has allowed for the worldwide spread of music globally through technological breakthroughs such as radio and more modern technologies such as digital distribution. Contrary to this, these modern technologies have also led to some of the greatest downfalls of the music industry, almost crippling it permanently. Recording labels have been forced  to completely remodel they’re respective business models in order to adapt to the advent of the digital music era. The sector has benefited from globalization in more than one way. For instance, these days, it is so easy to find share and listen to music, anyone with a computer can have access to listen and buy music. Also because of the rise of the Internet, artists aren’t confined to national boundaries. Music these days transcends borders (Bloomberg). In the case of Justin Bieber, a Canadian whose music is recognized and accepted widely by the youth of the world, has fans spreading continents all because listening to his music just requires looking up a song name on Youtube. The rise of digital technology and the Internet allows for the industry to bring together the world by finding communalities in musical taste with mass positive reception for an artist and the music he or she creates. No matter if a person is from Egypt or Tha iland, that person can access and enjoy the music of any artist he or she desires. Although the music industry has benefitted from globalization, most of its pitfalls have arisen from the same source that is globalization. The rise of digital technology and the Internet has bankrupt many of the music industries biggest names. A prime example of this is court ordered liquidation of Richard Branson’s 26 Virgin Megastores closings in France due to the rise of online music retailing such as Apple’s Itunes music store, which led to Virgin France’s bankruptcy in 2013 (BBC). Another fatal blow to the music industries crippled foundation was the rise of online piracy. As easy as it is to go online and buy or stream music, it is just as easy to steal it. There are thousands of websites dedicated to music piracy. Although music piracy has been on the decline in the past couple years, still about 11 percent of people using the Internet admit to downloading music illegally (Bloomberg). Over the past decade, the use of CDs has been replaced with online streaming and retailing. This has eliminated much of the record companies revenues as they were used to making most of their profit off of distribution and promotion of physical copies of artists albums (Niemen). This has caused for a major shift and remodeling of major players in the music industries business models. Companies such Sony, Warner Music Group and Universal Music Group have started to completely rethink the way they conduct business (Forbes). In the past record labels were not only responsible for production, distribution and promotion of an artist and  his/her music, but they also acted as a bank (Forbes), funding the artists tours and recording sessions. Recently, these music giants have been moving towards becoming more of a modular network organization. What this means is that they are less occupied with the nitty gritty, and more focused on what they do best which is distribution and promotion. Th is also allows for more freedom of creativity for the artist as well as fairer split of profits (Forbes). This adaption of new business models clearly shows the versatility of the music industry in adapting to new times and technologies. One can only speculate the future of the music industry. As aforementioned, the music industry is in constant flux, changing shape and adapting to new trends and innovations. If the music industry can survive the blows dealt by the rise of the digital era, than in my opinion, it can withstand whatever test time delivers. Hopefully, as the future of music and globalization proceeds, we will see a convergence between the music industry, artists and consumers that will benefit all parties. Globalization has the power to ruin industries or propel them to heights unseen. In the case of the music industry, although it has been affected negatively in the past, recent data shows that for the first time in years, the music industry has seen growth due to globalization and the widespread popularity of the artist Adele (Bloomberg). This proves that something positive can be found in every negative experience, especially in regards to globalization and the music industry. Sources: Lin, Cheng-Yi (2014). The Evolution of Taipei’s Music Industry: Cluster and Network Dynamics in the Innovation Practices of the Music Industry. Vol. 51 Issue 2, p335-354. Percival, J. Mark (2011). Music Radio and the Record Industry: Songs, Sounds, and Power. Popular Music & Society. Vol. 34 Issue 4, p455-473. 19p. GÃÅ"NDÃÅ"Z, UÄŸur (2012). Digital Music Format Mp3 as a New Communications Technology and the Future of the Music Industry. Scientific Journal of Humanistic Studies. Vol. 4 Issue 7, p202-207. Ian Ginsberg. (2010). Music Lessons Lessons Inform Photojournalism’s Future. â€Å"The record business died as the digital music business was born. Photojournalism finds itself at a similar juncture now.† Retrieved from http://www.nieman.harvard.edu/reports/article/102116/Music-Lessons-Inform-Photojournalisms-Future.aspx Schweizer, Kristen (2013). Music Industry Grows First Time in a Decade on Digital Adele. Retrieved from http://www.bloomberg.com/news/2013-02-26/digital-music-with-adele-helps-record-industry-return-to-growth.html Plà ¡cido Domingo (2012). Digital Music Report 2012. A digital world that rewards artists and creators. Retrieved from http://www.ifpi.org/content/library/DMR2012.pdf Plummer, Robert (2013). French Mourn Virgins â€Å"Funeral March.† Retrieved from http://www.bbc.com/news/business-20944909 Neilsen Soundscan (2011) The Nielsen Company & Billboard’s 2011 Music Industry Report. Retrieved from http://www.businesswire.com/news/home/20120105005547/en/Nielsen-Company-Billboard%E2%80%99s-2011-Music-Industry-Report#.Ux6BImTwLzQ Taintor, Callie (2004) Chronology: Technology and the Music Industry. â€Å"An examination of some of the technological milestones of recorded music.† Retrieved from http://www.pbs.org/wgbh/pages/frontline/shows/music/inside/cron.html Owsinski, Bobby (2014). 50 Cent’s The Latest To Exploit The Music Industry’s Newest Business Model. Retrieved from http://www.forbes.com/sites/bobbyowsinski/2014/03/04/50-cent-the-latest-to-exploit-the-music-industrys-newest-business-model/

Tuesday, August 13, 2019

Anthropology Assignment Example | Topics and Well Written Essays - 250 words

Anthropology - Assignment Example This is together with the upper caste of Muslims, which metamorphically transformed Yoga Gurus in the Islamic cultural arena. The Milieu, on the other hand, are preachers of peace, uniting people without giving regard to cultural background. For instance, in history they have been known for supporting things regarded as an abomination by the leaders rooted in Ulema. For example, they initiated a historical chastity when they supported and accepted a girl who had been accorded with blasphemy claims. This shows the large rift of contrasting differences existing between the leaders rooted and the ones, not rooted in Ulema (Shadid 112). The only common ground shared by the two calibers of religious leadership is the complete trust in Muslim lasts with few common interpretations. It is essential to note that, the interpretation, which differs, but the religious laws are the same. This, therefore, remains the reason for differing sub religions who have common laws with different ways of

Monday, August 12, 2019

Cellular respiration and photosynthesis Assignment

Cellular respiration and photosynthesis - Assignment Example Traversing of protons across the membrane of cell, and cellular compartment/parts is done by  a biochemical pump called proton pump. ATP is the chief origin of cellular energy, which is obtained from adenosine diphosphate through  cellular respiration & photosynthesis. The hydrolysis of ATP is quickened by a class of enzyme called ATPase. Formation of ATP from ADP and a phosphate molecule is a biochemical process that captivates energy, i.e. endergonic reaction. Due to the traversing of proton across membrane, and catalytic effect of ATPase; subsequent amount of energy is released. The released energy is used for the conversion of ADP to ATP. Biochemical energy is mandatory to execute any activity ranging from cellular to macro level. Cellular energy is derived by two processes cellular respiration and photosynthesis. Cellular respiration is the one, in which energy sources like glucose are infringed down to derive productive energy in the form of ATP. It is the process in which CO2 is produced and O2 is absorbed.  Ã‚  The process in which, glucose is produced in plants under the effect of sunlight by combining CO2 and H2O is known as photosynthesis.

Sunday, August 11, 2019

The Post-Washington Consensus policies should be completely abandoned Essay

The Post-Washington Consensus policies should be completely abandoned and countries left to choose their own development paths. Discuss - Essay Example nomic level to be adopted by these developing states, especially the Latin American states and the ex-communist bloc, to help them come out of the dire economic crisis. The main idea behind the propagation of the ideals behind Washington Consensus implied that there would be fre flow of capital across borders, including the free flow of services along with the goods, increasing market efficiency by monitoring and assistance via International Financial Institutions i.e. the IMF (International Monetary Fund). However, during the 1990`s the definition and the context of the Washington Consensus was revised, and consequently what is now being termed as the â€Å"Post-Washington Consensus† was deemed as a product of this development. As opposed to the earlier definition, where the ideals of Washington Crisis were being adopted for the well-being of the developing states, the ideals now being implemented were rather aimed at dictating biased policies on the part of the IFI`s with th e sole purpose of maintaining their status quo which is now being rejected by the mainstream intellectual community in the developing world. The Post-Washington Consensus must policies must be replaced by a progressive set of policies, considering the needs and economic feasibility of the developing world. Also, instead of imposing the neo-liberal policies on the Global South, the states must be left with an option to adopt a set of policies more suitable to their socio-economic setup. The Post-Washington Consensus was inherently flawed in understanding the basic economic structure of the developed states, and adopting generic measures for intrinsically complex state of affairs governing in each setup (Jomo & Fine 2006). Thus, the tools and techniques being applied in this context failed to produce desired results, and thus the wave of disappointment amongst the economically weaker states was instigated. Also, instead of coming off as industrially developed nations, these states turned into

Globalization debate Assignment Example | Topics and Well Written Essays - 750 words

Globalization debate - Assignment Example Some of the major factors that have necessitated the globalization process include advances in telecommunication and transportation infrastructure, the emergence and prosperity of the internet and telegraph technology, etc. These factors have played an essential role in the process of generating independence in the form of cultural and economic activities. The globalization process continues to influence business practices in various ways. Some of them include production, supply chain management, and marketing. In addition, it also defines the process of management of employees in businesses across industries. The process of globalization describes different dynamic phenomena that share similarities in various elements. First, the process cuts across national boundaries into other regions found far and beyond. Secondly, it causes increased integration and interdependence in human societies across the world. The globalization process often results in increased flows in the factors of production, most of which include labor and capital, products in the form of services and goods,and technology in national economies (Bernard 2003, 68). Globalization plays an essential role in influencing employment practices and workers in different countries. This paper examines the concept of globalization, and influences employees and employee management systems in organizations in both the developed and developing countries. One of the chief channels by which globalization affect developing countries is the existing labor market. It is important to realize that competition in the provision of goods and services, exchange rates, direct investments, and different forms of capital movements play an important role in labor earnings and employment in developing countries. In the processing of becoming competitive, developing countries break their trade

Saturday, August 10, 2019

Supply Chain Management Essay Example | Topics and Well Written Essays - 2250 words

Supply Chain Management - Essay Example Study the networked supply chain concept as implemented by Cisco. What are its strength and weaknesses? The California based network giant, Cisco Systems, Inc was founded in the 1984 by the scientist of Stanford University. The founder Len Bosack and Sandy Lerne along with Richard Troiano designed an operating system for routing data from one computer to another through the operating system called IOS (Internet Operating System) (Cisco-a). This successful venture of Cisco in the world of network made Cisco the giant for the next two decades. Headquartered at San Jose, California the company started operating through a customer support site in the year 1985. Then the company implemented the online service strategy through which the customers are able to download softwares and can update them instantly by downloading the updates from the site. With a massive increase in the number of calls in the support centre from 3000 calls in the year 1991 to 12,000 calls in the year 1992, the comp any successfully implemented their strategy and increased sale to great extent and dealt with large amount of transaction through customer support on its website. In the following year in 1993 Cisco implemented a new strategy to reach out to the global market and grabs the multinational customers through its new Internet based system for the customers. This Internet based support gave clients of Cisco the ability to post their queries in the portal which is directly reviewed by the company. With the success from the Customers Support Site the company launched Cisco Information Online service in the year 1994 for their customer. The customers are now able to view the products available from Cisco and also they can avail the technical support service and customer support from the online portal. In 1995 the company also added their products and services in the site to sell to their customers through application provided in the site which helped the customers to directly buy products or services from their website. The main concept behind this was to eliminating the ideas of paper work, fax, CD-ROM and various other materials for training directly to the web which can be accessed by the clients at any point of time from any parts of the world. This gave the company the opportunity to reduce cost from its employees, trade partners and reduce time for transaction and also increases the market reach at the same time. Farther in the year 1996 Cisco implemented the Networked Strategy for a more interactive approach towards the clients’ relationships. They implemented a new supply chain network which consists of Cisco employees, trade partners, manufacturers, suppliers, and distributors. The orders from the clients are stored in the databases which are accessible by all the members of the company and it is directly connected to the Enterprise Resource Planning system of the company for an easy handling of the stocks and the fast transaction for the customers. For an easy and on-time delivery system the company involved the third party logistics recourses into the system. The logistic providers access the order in the database via internet and can view the status of the order processing information. This direct fulfillment system increased the revenue of the company to a great extent and the company is able to save around $12 million annually with this new strategy implementation. For a more efficient testing process the company